Shipping policy

DELIVERY

Pizza Braai Box (Pty) Ltd is an online retailer. Deliveries are door to door, and therefore sent to the address supplied by the purchaser. If the purchaser is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign a receipt of acceptance e.g. staff.

Should the purchaser wish to self-collect, our physical address is:

PIZZA BRAAI
Kildana
Brandwacht
Worcester
6850

We cannot deliver to P.O. Boxes.

Should you wish to find out more about our products, please feel free to contact us via whatsapp on 065 709 7459 or email us on sales@pizzabraai.co.za

International deliveries will be quoted for individually according to parcel destination, and volumetric weight. Pizza Braai Box (Pty) Ltd takes no responsibility for the parcel once it leaves South Africa. International customs charges will be billed to the purchaser and these are not included in the International delivery quote. It is up to the purchaser to seek advice from customs of their own country for this cost.

SHIPPING

All South African orders are shipped using our trusted and reliable local courier service – The Courier Guy. This is a registered freight service, where you can track your order online. You (the purchaser) will be required to sign for delivery. Because of this, we recommend that you provide a daytime address where someone will be available to sign between 8am and 5pm.

Please note that WE DO NOT DELIVER TO PO BOX ADDRESSES.

All Pizza Braai’s include free delivery nation wide.

Orders with a value of less than R1650.00 will have a courier charge of R149.00 per order. Orders of R1650.00 or more will be shipped free.

The estimated time of delivery from placing order is as follows:

Location	Estimated Time
Cape Town	1-2 working days
Main Centres in SA	5-7 working days
Regional / outlying areas	6-8 working days

All shipments and deliveries take place on working days (Monday – Friday). Orders placed by 13:00 will be shipped on the same day. Deliveries placed after 13:00 will be shipped on the next working day.

The delivery time frame depends on the logistics and your delivery location. If you need your order urgently, please call us after placing your order, as we will do everything in our power to assist.

Please note that during peak times (Christmas, Father’s Day, Black Friday etc.) delivery times may be delayed. We will however do everything in our power to ensure deliveries to be as timely as possible.

OWNERSHIP & RISK

Please be attentive that once your product passes to you upon delivery at your own specified delivery address, the ownership and risk of the product is also passed to you (the customer). We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is undamaged when receiving your purchase.